REFUND POLICY

Last Revised: 2021-11-25 11:29:59

 

STANDARD REFUND TERMS

Products purchased from FA HOST may be refunded only if cancelled within 3 days of the date of the transaction.

Note: Due to their nature, crypto currencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using crypto currencies, tokens or digital assets will not be refunded.

Note: If a refund back to the original payment method is not possible, a refund to your FA HOST balance can be offered as an alternative.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by FA HOST in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PAYMENT METHODS WITH SPECIAL REFUND TERMS:

Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance. 

Please be informed that products purchased using these payment methods cannot be refunded to the original payment source:

  • Multibanco (Portugal)

However, we can offer refunds to your FA HOST Balance and/or to PayPal in case when you provide a valid PayPal account that belongs to you. 

The following payment method supports full refunds only:

  • VTC Pay (Vietnam)

 

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 3 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 3-day time-frame can be applied to those payments.